Conflicted: Why Arguments Are Tearing Us Apart and How They Can Bring Us Together by Ian Leslie

BATB score: 8/10 💛

some chapters were exceptionally awesome while other chapter were just like okay okay la - I personally love love chapter 7 "Give Face" and chapter 8 "Check Your Weirdness" #veryimportantindeed

Best to: the book is about how to be the bigger person in dealing with everyday conflicts from listening more, to the right way to say sorry, to how to save their face as well as your face #legit

Best for: if your role and responsibility includes stakeholders management, if you deal with conflicts and debates on a regular basis, if you have quarrels with your significant others, this book is How to Deal with Conflicts for Dummies

Best as: "when we disagree, we bring the whole of our selves to the conversation: head, heart and gut" and that's why bad conflict hurts a lot 🥺

Best quote: “I don’t think we can say that some people are impossible to engage with on the basis of the views they hold. What I do believe, though, is that some people are impossible to engage with because of the way they disagree.”

"We live in a world in which toxic disagreement is ubiquitous, in which people are more frequently offensive and offended, in which we do ever more talking and ever less listening."

"The enemy of true collaboration is politeness."